Salary: £46,000 per annum
Hours: 37.5 hours per week
Reports to: Managing Director
Location: STAFFORD, ST180ES
Role Purpose
The Taxi Operations Manager will be responsible for the day-to-day management and coordination of the company’s taxi and passenger transport operations. The role will ensure that drivers, vehicles and operational resources are effectively coordinated to provide a safe, reliable and efficient taxi service.
Main Duties and Responsibilities
- Plan and coordinate the company’s daily taxi operations, taking account of passenger demand, bookings, driver availability and vehicle capacity.
- Organise and maintain driver rotas and shift schedules to ensure appropriate operational coverage.
- Allocate drivers and vehicles to scheduled work and make operational adjustments when demand or availability changes.
- Coordinate with dispatch and booking functions to ensure journeys are allocated efficiently and operational disruptions are dealt with promptly.
- Monitor the operational performance of drivers and vehicles and identify issues affecting service reliability.
- Coordinate responses to driver shortages, vehicle breakdowns, delays, cancellations and other operational incidents.
- Ensure that drivers have the appropriate operational information and are following company procedures.
- Monitor driver attendance, punctuality and compliance with agreed working procedures.
- Oversee the operational readiness and availability of vehicles in conjunction with the fleet function.
- Monitor compliance with applicable taxi/private-hire licensing, insurance, road safety and company requirements.
- Maintain accurate operational records covering driver allocation, vehicle deployment, incidents, service disruptions and operational performance.
- Investigate operational complaints and incidents where they relate to the delivery of the transport service and take appropriate corrective action.
- Review operational information and identify ways to improve driver deployment, vehicle utilisation and service efficiency.
- Develop and implement procedures for improving the reliability and efficiency of the company’s taxi operation.
- Liaise with drivers, vehicle maintenance providers, booking staff and management to resolve operational issues.
- Assist with the recruitment, induction and operational training of drivers.
- Prepare regular operational reports for the Managing Director covering service performance, driver availability, vehicle utilisation and significant operational issues.
- Make recommendations to the Managing Director concerning staffing, vehicle requirements, operating procedures and improvements to the transport service.
- Take responsibility for maintaining continuity of the company’s taxi operation during periods of increased demand or operational disruption.
Required Skills and Experience
- Previous management or supervisory experience within taxi, private-hire, passenger transport, fleet, logistics or a related operational environment.
- Experience coordinating drivers, vehicles, schedules or other transport resources.
- Understanding of transport operations and vehicle deployment.
- Strong planning and organisational skills.
- Ability to analyse operational problems and implement practical solutions.
- Good knowledge of transport safety and operational compliance.
- Strong communication and leadership skills.
- Ability to make decisions and manage competing operational priorities.
Reporting and Performance
The role will report directly to the Managing Director and will be responsible for operational performance, driver deployment, vehicle utilisation, service reliability, compliance and the efficient coordination of the company’s taxi transport resources.
